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TCN and Debt$Net® Solidifies Partnership with New Offering

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Author: TCN

TCN recently enhanced its partnership with Debt$Net® by introducing a tighter, more robust integration between both companies’ products.

Some benefits of the new real-time integration are:

  • Real-time updating of TCN dialer activity to Debt$Net® during the day (five minutes or less)
  • Updates either Debt$Net® account result codes or account notes
  • Integrated access to launch TCN campaigns from within Debt$Net® to collector work screens
  • Management created lists specific to groups or individual collectors, and collector created lists

With real-time updates from Debt$Net®, accounts can be properly noted when multiple campaigns are being worked throughout the day, giving users nearly instant updates to their work-in-progress. Because of Debt$Net’s change to its status code, which is now based on TCN results, the organization will have more freedom to qualify/disqualify accounts on future lists and build better control on operating expenses.

Agents working on their own local lists can also further improve their time management with the real-time interface product. Real-time integration allows individual agents to schedule their TCN list from within Debt$Net® and begin dialing without involving management time.

About The Computer Manager, Inc.:

Founded in 1987 by principals Tony La Magna and Gary Grout, The Computer Manager, Inc. has developed and provided the collection industry their premier core product Debt$Net® Collection Software, as well as supporting software modules, training, custom programming and technical support. Debt$Net® offers a free, fully functional 30-day trial of Debt$Net®, which can be requested on the website www.debtnet5.com or by calling 800-552-8397.

Press Contact for The Computer Manager:
Julee Warner
800-552-8397
julee(at)debtnet5(dot)com

About TCN:

TCN has led Software as a Service (SaaS) call center technology since 1999 by offering SIP based on-demand Virtual Call Center, Predictive Dialing, and Interactive Voice Messaging (IVM) solutions. With offices all over the US, Canada and Europe, TCN is a global player. Visit TCN at tcnp3.com to learn more.

Press Contact for TCN, Inc.:
McKay Bird
866-745-1903 x103
mckay(at)tcnp3(dot)com

About the Author: TCN


TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.