Jan 24, 2017

Finding an Optimal Cloud-Based Contact Center Solution

Posted In: Call Center Solutions, Cloud Technology, Inbound, Mckay Bird, Outbound, Predictive Dialing Author: Mckay Bird

Technology purchases are always weighty decisions. Buying a cloud-based contact center solution is no exception. While cloud-based services, including the well-known SaaS and IaaS, can save time, money, and effort, you probably want some guarantees. You, after all, need a platform that enhances productivity, increases efficiency, and cuts down on operational expenses. To make the […]

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call center software

Sep 16, 2016

Is Manually Approved Calling the Key to TCPA Compliance?

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Compliance, Manually Approved Calling, Predictive Dialing, TCPA Author: Adam Dummar

With the electoral season in full swing, people hesitate to answer a call from an unknown number. Will they be asked for an opinion? Prompted to take a survey? Solicited for a donation? This is just one of many scenarios that consumers take to the Federal Communications Commission (FCC) and the umbrella of the Telephone […]

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Aug 30, 2016

Ensure TCPA Compliance with Cloud-based Manual and Predictive Dialing

Posted In: Adam Dummar, Cloud Technology, Compliance, Predictive Dialing, TCPA Author: Adam Dummar

When the Telephone Consumer Protection Act (TCPA) was passed in 1991, the goal was to protect consumers’ landlines from repeat calls from telemarketers and automated systems. Landlines have more or less gone extinct over the course of the past two decades, requiring the Federal Communications Commission (FCC) to update the TCPA accordingly. As calling technology […]

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