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Oct 22, 2015

The Internet of Things and the Future of VoIP

Posted In: Now Trending, VoIP Author: Jesse Bird

George Orwell’s 1984 is one of the most seminal dystopias in all of literature. Set in an authoritarian future, one of the novel’s more fascinating details is the ubiquitous presence of a technology called the telescreen. Part television and part security camera, the telescreen is an always-connected, two-way street of thought control and personal vulnerability. […]

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Oct 20, 2015

TCN Call Center Webinar – Business Intelligence: Performance Metrics and Strategy

Posted In: Business Intelligence, Conferences & Events, Now Trending, Press, Webinars Author: TCN

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Business Intelligence: Performance Metrics and Strategy,” on Thursday, October 22 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully use and interpret TCN […]

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Jul 20, 2015

Top 5 Emerging Call Center Trends from Call Center Week

Posted In: Business Intelligence, Cloud Call Center Software, Conferences & Events, Now Trending Author: Mckay Bird

Attending industry shows like Call Center Week last month gives us a chance to catch up with our customers and ensure that we have our finger on the pulse of the contact center industry. We left Las Vegas abuzz with the top trends in call center technology – and a head full of great ideas […]

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Four Emerging Call Center Trends for 2015

May 11, 2015

Four Emerging Call Center Trends for 2015

Posted In: Business Intelligence, Cloud Call Center Software, Now Trending Author: TCN

Anticipating emerging trends in the industry is key to determining which new technologies are worth integrating into your call center setup. Every year business analysts conduct surveys to home in on what’s up and coming. Last year, speech analytics was predicted to be one of the more important trends that would make a big impact. […]

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call center software

Jan 19, 2015

The Coolest Office Spaces on Earth

Posted In: Cloud Call Center Software, Now Trending Author: TCN

While the words ‘cool’ and ‘office space’ haven’t always seemed to go together, a bunch of businesses are beginning to prove it can be otherwise. Companies everywhere are beginning to change the way office spaces are designed in an effort to get people working together collaboratively to develop innovative ideas while remedying the tedium and […]

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call center trends

Dec 11, 2014

Four Call Center Trends for 2015

Posted In: Cloud Call Center Software, Now Trending, Press Author: TCN

Due to the dynamic nature of customer relationship management and technological advancements, call centers are consistently evolving and managers are increasingly being put in situations that require they adopt better strategies to optimize their operations. Going by customer and workforce feedback, the year 2014 has seen a wide range of improvements, with businesses investing heavily […]

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call center trends

Dec 08, 2014

Biggest Call Center Trends from 2014

Posted In: Cloud Call Center Software, Now Trending Author: TCN

As social media continues to be a vital marketing channel, 2014 has been exceptionally influential because call center companies are taking into account the significance of customer satisfaction more than ever. Surveys show that 59% of consumers are always ready to shift to a competitor to experience better customer service. In that same vein, 89% […]

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call center industry trends

Oct 27, 2014

Call Center Industry Trends for 2015

Posted In: Cloud Call Center Software, Compliance, Now Trending, Press Author: TCN

The world of call and contact centers is benefiting from rapid advances in technology, and the call centers that stay on the cutting edge are taking the lead and turning profit. Getting ahead of the curve will mean retrofitting your on-premise setup with the latest cloud-based software that is proving a win-win for companies and […]

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Feb 19, 2014

3 Tech Trends to Watch in 2014

Posted In: Cloud Call Center Software, Now Trending Author: TCN

Some say that the largest tech trend of 2013 was the evolution of the 3D printer, analytic services and crowdfunding tools. All of these were aimed to help develop and improve the spectrum of small business. Yet, in 2014, the trends seem to point towards technology and the spread of mobile development. Erica Swallow, SXSW […]

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Feb 12, 2014

How to Make Google’s Algorithm Work for You

Posted In: Cloud Call Center Software, Now Trending Author: TCN

Every company wants to stay competitive, yet how to do it is the hard part. The key to any good business is finding the right balance between short-term needs and long-term development. If a company’s website plays a role in marketing or branding efforts, it should take a look at Google’s algorithm and stay connected […]

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