May 22, 2017

How Do Call Center Regulations Work in India’s Contact Centers?

Posted In: Call Centers, India, News Author: Mckay Bird

India, like the United States and the European Union (EU), regulates and oversees telemarketing and contact center operations. But who is the entity that guides regulation? And what call center regulations impact India’s contact centers? Here’s what you need to know about India and its contact centers. Meet the Contact Center’s Telecom Regulatory Authority of […]

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May 05, 2017

10 Contact Center Trends Affecting Agent Employment in India

Posted In: Agent Efficiency, Call Centers, India Author: Darrin Bird

Technavio, a global technology research and advisory company, predicts solid growth for the contact center. Worldwide, the contact center could reach $9.7 billion by 2019, growing at a compound annual growth rate (CAGR) of over nine percent. India and other Asia-Pacific (APAC) countries participate in that growth; Technavio forecasts the APAC contact center market could […]

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