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How to Start 2021 Off Right With the Best Call Center Software

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Author: Marie Christenson

At the start of the new year, everyone looks forward to a fresh start and clean slate. Maybe you go on a mini “spring cleaning” kick and toss out any extra clutter or things you don’t need anymore. Combined with your new year’s resolutions, this time of year makes for the perfect opportunity to try something new and cut out anything that’s holding you back.

These cleansing practices shouldn’t stop at the door of your call center, though. A new year is also a great chance to look at areas for improvement and make sure your software gives you what you need.

Take a look at the following features and ask yourself, “Am I getting all of these and more out of my current call center software?” If the answer is “no” to any of these, then it’s time to make the switch to TCN.

Relentless Professional Service

You work hard to keep your organization professional, which is why you deserve the same professional service from your software provider. TCN makes it a priority to provide you with exceptional customer service, personalized voice talent in your language, unlimited scalability, and so much more.

Take a look at how cloud-based software can benefit your call center — watch now.

24/7 Training and Support Available

TCN offers the best customer service through its “always-on” complimentary support policy. TCN’s dedicated team of professionals is here to help you have a quick and smooth setup. Additionally, TCN is here to help you with your software needs post-setup any day and time. Whether you would like to learn more about added features or need to train a new employee hire, you can always get the help you need with TCN.

Feel Safe With Cloud Security and Compliance

Another essential part of your contact center is making sure your data is safe and secure. Knowing you are using a secure platform with TCN can help you rest easy and relieve worries. To continue to provide the safest and greatest features, TCN is continually making upgrades to its product to stay up to date with your call center’s needs.

Additionally, TCN knows compliance is always on the mind of contact center managers. Nobody likes the risk of penalties and fines from non-compliance. TCN helps you manage your call center compliance with its advanced suite of compliance tools. Whether using Natural Language Compliance or Manually Approved Calling, your contact center will be on top of maintaining compliance with TCN.

Top-of-the-Line Tools and Features

Your contact center deserves access to the best features technology has to offer. You can experience a whole new world with the wide variety of tools available in TCN’s cloud-based call center software. Take a look at just a few innovative features of TCN:

  • Business Intelligence: Provides you with a complete view of your agent and customer interactions.
  • Speech and Payment IVR: Helps you automate and scale your contact center.
  • Room 303: An internal chat application for agents and managers, helping you stay connected.
  • Agent Gateway: Simplifies and improves agent performance by streamlining agent tasks through one interface.

TCN’s call center software has so much to offer to help you take your organization to the next level. From increasing efficiency and productivity to saving money and time with equipment and support, choosing TCN is the best way to start the year 2021 off right with the best call center software. Learn more and request a demo today.

About the Author: Marie Christenson


Marie Christenson is the Content Writer and Strategist for TCN, a worldwide leading provider of cloud-based call center technology. As the voice behind the screen, Marie spends her days carefully curating content including company blogs, campaigns, and social media. Since earning a B.S. in Strategic Communications & Marketing from Southern Utah University in 2020, she has enjoyed sharing her ideas and creativity with TCN. In her free time, Marie loves traveling and exploring new places and cultures.