The healthcare industry is always changing and evolving as healthcare professionals deal with budget cuts, employee turnover, and creating new strategies to improve the payer-consumer relationship. As outsiders of the healthcare industry, TCN innovates cloud-based software from another point of view. We provide healthcare call centers with new advancements that change the patient-agent relationship by […]

The National Healthcare Collectors Association (NHCA) held its 47th Annual Spring Conference recently in Scottsdale, Arizona. We attended many sessions and networked with a number of people in the healthcare collections industry, leaving with takeaways and insights into common collection agency struggles. In particular, we garnered significant information related to technology and compliance concerns. Healthcare […]

Healthcare providers face growing demands like budget constraints, increased transactions costs, and larger patient balances. To meet those challenges, healthcare professionals embrace revenue cycle management and cloud-based technologies. The first refines cash flow by accurately projecting and planning for ebb and flow in the medical office. The second often supplements cash flow practices but offers […]

For medical practices, patient payments, or accounts receivable, are an indicator financial health. The low or high number of outstanding bills demonstrates how well the revenue cycle is performing. The number also identifies factors in need of improvement. Such elements include patient payment policies and internal collections processes. They also encompass ongoing communication with patients, […]

St. George, Utah – February 7, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named VocalRx, a cloud-based automated patient engagement platform, a recipient of the 2016 Unified Communications Excellence Award presented […]

While a number of trends related to healthcare revenue cycle management warrant attention, almost all of them share a common source: the shift from fee-for-service to value-based care. Several variables contribute to the change, including federal regulations and fines, as well as patients choosing higher deductible health insurance plans. The movement will only accelerate as […]

Call centers and related technologies once came with hefty price tags. As a result, only the largest of enterprises and retailers could implement and benefit from them. Today’s solutions, many of them cloud-based and offered as Software-as-a-Service (SaaS), feature more affordable pricing tiers. The effects have been profound. More small- and medium-sized businesses invest in […]

St. George, Utah – September 20, 2016 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN’s cloud-based automated patient engagement platform, VocalRx, as a 2016 Contact Center Technology Award winner, presented by CUSTOMER […]

Healthcare providers face a number of demands on their time, from full days seeing patients to managing administrative tasks after the day is done. Adding to the burden is ensuring that effective patient communication is easy, cost-effective and efficient, which is a tall order for most organizations. In fact, a recent survey found that patients […]

St. George, Utah — April 27, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the launch of “VocalRx,” a cloud-based automated patient engagement platform that offers a suite of contact center tools to save time and improve revenue cycle efficiency for […]