TCPA Compliance

Feb 15, 2018

TCN Call Center Webinar: TCPA Developments and What to Expect for 2018

Posted In: Collections, Compliance, Webinars Author: TCN

WHAT: The legal and regulatory landscape governing call center compliance has undergone significant changes in the past few years with several key challenges arising under the Telephone Consumer Protection Act (TCPA). TCN, Inc., a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a live webinar, […]

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call center software

Jan 15, 2018

The Cloud-Based Call Center Software 2017 Recap: Trends and Events Impacting Collections and Communications in the New Year

Posted In: Business Intelligence, Cloud Call Center Software, Collections, Now Trending, Press Author: Mckay Bird

Here are five 2017 trends and events to consider as you plan your 2018 call center software operations strategy. Keep an eye out for big picture realities and how they have affected your call center, and you’ll be able to better manage or leverage similar events in 2018. Avaya Declares Bankruptcy In the spring, Avaya, […]

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TCPA Compliance

Dec 13, 2017

Spotting TCPA Compliance Issues: 3 Cases and 3 Causes

Posted In: Collections, Compliance Author: Mckay Bird

As TCPA class action lawsuits and settlements mount, contact center leaders feeling increasing pressure to protect their business from legal jeopardy. Below are three TCPA compliance cases that all failed the legal test for compliance. Each case includes a summary, the nature of the TCPA violation, and the cost. You’ve Won a Free Cruise Summary: […]

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Nov 13, 2017

ACA Fall Forum: Leadership, Collections, Training and the Cloud Based Contact Center

Posted In: Business Intelligence, Cloud Call Center Software, Collections Author: TCN

The ACA International Fall Forum & Expo advises, “The divisions in Washington and around the country are clear to see, but the key for any business is to stay focused on where policy changes may come.” To that end, the organization hosted several sessions and events meant to help businesses navigate the customer communications quagmire […]

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Aug 21, 2017

TCN Presents the Cloud Based Call Center at ACA Tri-State 2017

Posted In: Business Intelligence, Cloud Call Center Software, Collections, Conferences & Events Author: Mckay Bird

At ACA Tri-State 2017, a conference that attracts debt collection agencies and contact centers from the states of Indiana, Kentucky, and Ohio, Clint Laubaugh, TCN’s Executive Sales Manager met with attendees to discuss ongoing concerns inside the collections industry. He focused on three areas: efficiency, compliance, and dialing needs. Each topic receives further attention below. […]

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Aug 07, 2017

Why Accounts Receivable Management is Moving to Cloud Contact Center Solutions

Posted In: Business Intelligence, Cloud Call Center Software, Collections, Now Trending Author: Mckay Bird

Mckay Bird, TCN’s Chief Marketing Officer (CMO), shared his insights into the trends pushing the accounts receivable management (ARM) industry toward cloud contact center solutions. Bird also spent time conversing about TCPA compliance, a huge concern for businesses and organizations attempting to collect on debts. However, Bird made a point to discuss the broader benefits […]

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Jul 18, 2017

TCN Presents the Benefits of the Cloud Based Call Center at ACA International 2017

Posted In: Collections, Press Author: Mckay Bird

At the 2017 ACA International Convention, TCN’s Bryce Payne, Business Development, and Hyrum Wray, Executive Sales Manager, shared how cloud based call centers work wonders for customer-facing communications and debt collection efforts. The two also offered insight into why the cloud is a must in today’s fast-paced and heavily regulated world, as well as how […]

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Jun 16, 2017

TCN at the National Alliance of Buy Here, Pay Here Dealers Conference

Posted In: Automotive, Collections, Conferences & Events Author: Mckay Bird

The National Alliance of Buy Here, Pay Here Dealers (NABD) serves automotive dealerships that employ a buy here, pay here (BHPH) methodology. The approach allows dealerships to extend a line of credit to purchasers who have poor credit history or who otherwise lack funds to buy a vehicle. DriveTime may be one of the better-known […]

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Jun 14, 2017

State of the Collection Industry: 2016 TCN Survey Results

Posted In: Collections, Now Trending Author: Mckay Bird

Between November 1 and November 28, 2016, we asked for input from people working in the collections industry. An anonymous survey was sent out, and people from debt collection agencies, collection departments within larger organizations, and law firms heeded the call. Because we wanted to know about unique challenges and common communication practices, the survey […]

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healthcare call center

May 01, 2017

How to Increase Healthcare Debt Collections with VocalRx

Posted In: Collections, Healthcare, Press Author: Terrel Bird

Healthcare providers face growing demands like budget constraints, increased transactions costs, and larger patient balances. To meet those challenges, healthcare professionals embrace revenue cycle management and cloud-based technologies. The first refines cash flow by accurately projecting and planning for ebb and flow in the medical office. The second often supplements cash flow practices but offers […]

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