Sep 04, 2019

TCN to Showcase Its Award-Winning Contact Center Technology at Debt Connection Symposium and Expo 2019

Posted In: Collections, Conferences & Events, Press Author: TCN

WHAT: Debt Connection Symposium and Expo 2019 (DCS2019), is the industry’s leading conference for collections, compliance and accountability. This year’s annual event will examine the operational decisions affecting company’s goals and the impact those decision have on the protection of the consumer, the brand as well as the company’s performance and continued existence. During the […]

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May 29, 2019

Collection Agency Webinar – Important Metrics To Monitor On A Regular Basis

Posted In: Collections, Conferences & Events, Press, Webinars Author: TCN

The online event, sponsored by TCN and hosted by AccountsRecovery.net, to detail the types of metrics and data points collection agencies need to track WHAT: Collection agencies can be fountains of data, but enormous amounts of untracked data can lead to overwhelming and inefficient white noise. In many cases, collection agencies are tracking, reviewing and […]

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Jan 23, 2019

TCN Joins Consumer Relations Consortium’s Innovation Council to Advance New Solutions for the Collections Industry

Posted In: Collections, Partners, Press Author: TCN

St. George, Utah – January 23, 2019 – TCN, the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today its membership in the Consumer Relations Consortium’s (CRC) Innovation Council (an initiative of insideARM and the iA Institute). As a member of the council, TCN, along with a select […]

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Software for collections

Jan 17, 2019

How Software for Collections Can Increase Promises to Pay

Posted In: Collections, Compliance Author: TCN

ACA International revealed that there was “$12.07 trillion in outstanding consumer debt” and that “$672 billion of that debt is at some stage of delinquency” for the third quarter of 2016. To put that number in terms of customers, 77 million people have delinquent debt. That’s 77 million people that collection agencies need to contact […]

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TCPA Compliance

Dec 26, 2018

5 Winning Methods that Keep Expanding Call Centers TCPA Compliant

Posted In: Collections, Compliance Author: TCN

Many call centers can’t afford not to be TCPA compliant. Literally. For eight years, the Department of Justice, the FTC and the Attorneys General of California, Illinois, North Carolina, and Ohio sued Dish Network for violating the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) registry. They eventually won, forcing the satellite TV […]

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Dec 02, 2018

Keep Agents Happy Using Call Center KPIs to Fight Agent Burnout

Posted In: Collections, Strategy Author: TCN

Agent burnout is a nasty problem – and no stranger to call centers around the world. It leads to high attrition rates, inconsistent employee experience and poor business results. But it doesn’t have to. By measuring call center KPIs, companies can reduce agent burnout and dramatically improve agent loyalty, company standing and performance. Here are […]

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Nov 16, 2018

3 Experts & 10 Questions from TCN’s TCPA Litigation Defense Webinar

Posted In: Collections, Compliance, Webinars Author: TCN

Any collections agency can potentially be hit with TCPA litigation. But there are ways to defend yourself. Recently, TCN partnered with Accounts Recovery to host a webinar called Defending Against TCPA Lawsuits. It featured a trio of legal experts who provided many tips for fighting TCPA litigation: David Linares, chief compliance officer, DCI. He’s well-versed […]

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TCPA Compliance

Nov 09, 2018

Training for Call Center Compliance; 7 Regulations Managers Need to Know

Posted In: Collections, Compliance, Privacy & Data Security Author: TCN

1. Call Centers Cannot Record the CVV2 Number on Credit Cards According to the Payment Card Industry Data Security Standard (PCI-DSS), all call centers are prohibited from recording CVV2 numbers along with other sensitive data such as full magnetic stripe data and pin numbers. This rule applies to written information along with recorded calls or […]

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TCPA Compliance

Oct 23, 2018

How Leading Businesses Solve TCPA Compliance Concerns with Manual Dialers

Posted In: Collections, Compliance, Predictive & Manual Dialer Author: TCN

TCPA compliance remains a hot topic in 2018 for several reasons. Law360 which covers a number of legal issues, identifies one of them: It reports that “TCPA lawsuits remained one of the most-filed types of class actions” in 2017. The U.S. Chamber Institute for Legal Reform’s study echoes Law360, albeit more strongly. The organization calls […]

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TCPA Compliance

Mar 12, 2018

TCN Webinar Recap: How to Respond to TCPA Compliance in 2018

Posted In: Collections, Compliance, Webinars Author: TCN

TCPA compliance isn’t a novel concern. What may be novel, though, are its impacts in 2018. The ACA’s appeal to the government, submitted in 2015, should be settled sometime this year. In addition, new leadership heads the Federal Communications Commission (FCC), and it could bring changes to how businesses and call centers operate in the […]

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