Oct 06, 2014

Cloud Based Call Center for the 21st Century: Consumption-Based Pricing

Posted In: Call Center Solutions, Call Centers, Cloud Technology Author: TCN

In the quest to control costs and maximize margins, businesses turn to solutions with lower overhead and scalable services to right-size their costs. Unfortunately, premise-based call centers are hindered by the infrastructure they’re built on, and with software requiring constant updates, it’s clear that the call center industry needs to evolve. So the decision must […]

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Sep 16, 2014

6 Ways Call Center Management Software Helps with Schedule Adherence

Posted In: Call Center Solutions, Call Centers, Cloud Technology Author: TCN

Call center managers need information to flow to them quickly and constantly when they’re measured against strict schedule adherence metrics. Optimizing schedule adherence is an important part of improving call center performance, but it is only possible with attentive management and accurate, real-time information. For this reason, advanced call center management software is necessary for […]

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Aug 26, 2014

Optimize Agent KPIs with Cloud Based Call Center Technology

Posted In: Call Centers, Cloud Technology, Switch to the Cloud Author: TCN

It can seem counterintuitive to declare that a cloud based call center turns out higher key performance indicators (KPIs) than premise-based call centers, particularly if you think about agents working remotely. However, cloud based call centers are offering proven results over their premise-based counterparts. Here are a few KPI categories that can be improved with […]

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Aug 19, 2014

Eliminate Call Center IT Overhead with a Virtual Call Center

Posted In: Call Centers, Cloud Technology Author: TCN

As of the summer of 2014, 78% of all call centers are on-premise. These call centers house all of their own hardware, including the servers needed for daily operations. Because premise-based call centers have been the industry standard for decades, it is often assumed that this is simply the way things are done. However, hosted […]

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Jul 28, 2014

Is Your Fred Flintstone Telemarketing Software Weighing Down Call Center Efficiency?

Posted In: Call Center Solutions, Cloud Technology Author: TCN

Speed and efficiency are the name of the game for outbound call centers. Agents need to be nimble, energetic and swift, and their managers need to be equally quick-thinking and fast-acting in order to keep the call center operating at optimum efficiency. But even with rock star agents and a home run manager, if the […]

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Jul 22, 2014

GM Implements Scalable Call Center Solutions to Match Increased Demand

Posted In: Automotive, Call Center Solutions, Call Centers, Cloud Technology, Customer Service, News, Switch to the Cloud Author: TCN

After issuing a massive recall affecting over two million vehicles earlier in 2014, GM President Mary Barra has issued another recall notice that calls for a whopping 3.1 million additional vehicles to be examined. The last round of recalls caused a massive influx of calls to GM’s customer engagement centers and by some estimates, the […]

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Jun 26, 2014

What is Cloud Computing Infographic

Posted In: Cloud Technology, Infographic, Switch to the Cloud Author: TCN

Everyone (including us) is talking about the cloud these days. But even though it’s a buzz word, most people still have no idea what the cloud actually is, and even fewer people know how to describe it to another person once they’ve figured out what it is. So that’s why we think you should take […]

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Feb 12, 2014

How to Make Google’s Algorithm Work for You

Posted In: Call Centers, Cloud Technology, Now Trending Author: TCN

Every company wants to stay competitive, yet how to do it is the hard part. The key to any good business is finding the right balance between short-term needs and long-term development. If a company’s website plays a role in marketing or branding efforts, it should take a look at Google’s algorithm and stay connected […]

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Jan 22, 2014

Make the Switch to the Cloud | Part 3

Posted In: Buzz, Cloud Technology, News Author: TCN

Getting Your Business Running on the Cloud in One Day: Three Easy Steps Part 3 Like the previous two blog posts have discussed, setting up a cloud dialer system in your business is not as time-consuming a process as you might imagine! In fact, the process could take place in one day, if you needed […]

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Jan 15, 2014

Make the Switch to the Cloud | Part 2

Posted In: Buzz, Cloud Technology, News Author: TCN

Getting Your Business Running on the Cloud in One Day: Three Easy Steps Part 2 In our last post we talked about how switching to a cloud dialer system won’t slow down your business, if you do it the right way! After you have prepared your business for the switch, you are ready for step […]

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