Jan 12, 2018

Take Advantage of Leading Cloud-Based Call Center Technology with TCN’s 7 Free Demos

Posted In: Call Center Solutions, Call Centers, Cloud Technology, cloud-based, Competitive Analytics, Customer Service, News Author: Mckay Bird

The best cloud-based contact center technology exceeds your expectations. TCN aims to be that best provider with its free demos. These demos demonstrate the full platform, giving you a glimpse of what your communications and debt collections could look like long-term. To give you an idea of what to expect, here are seven platform features […]

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Nov 13, 2017

ACA Fall Forum: Leadership, Collections, Training and the Cloud Based Contact Center

Posted In: ACA, Call Center Solutions, Cloud Technology Author: ClearTouch

The ACA International Fall Forum & Expo advises, “The divisions in Washington and around the country are clear to see, but the key for any business is to stay focused on where policy changes may come.” To that end, the organization hosted several sessions and events meant to help businesses navigate the customer communications quagmire […]

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Oct 31, 2017

Three Reasons On-Premise Call Center Provider Avaya Declared Bankruptcy in 2017

Posted In: Cloud Technology, News, Now Trending, Scalability Author: ClearTouch

The utility of legacy, on-premise contact center solutions seems to have peaked, and Avaya’s bankruptcy could be the unlikely death toll of that once-great industry. At least, corporate treasurer John Sullivan hints at that in his statement to Network World regarding Avaya’s bankruptcy. Sullivan said, “Over time, with the explosion of applications and software-as-a-service, together […]

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Sep 05, 2017

Understanding Service Level Agreements and the Cloud Based Contact Center

Posted In: Call Center Solutions, Cloud Technology, News Author: Mckay Bird

What is a Service Level Agreement? A service level agreement (SLA) is a contract between a service provider and its customers. As such, it specifies services to be rendered and performance standards to be met. Some of those standards and services pertain directly to the cloud based call center when they concern items like response […]

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Aug 07, 2017

Why Accounts Receivable Management is Moving to Cloud Contact Center Solutions

Posted In: Call Center Solutions, Cloud Technology Author: Mckay Bird

Mckay Bird, TCN’s Chief Marketing Officer (CMO), shared his insights into the trends pushing the accounts receivable management (ARM) industry toward cloud contact center solutions. Bird also spent time conversing about TCPA compliance, a huge concern for businesses and organizations attempting to collect on debts. However, Bird made a point to discuss the broader benefits […]

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call center analytics

Jul 28, 2017

How Cloud Contact Center Solutions Could Empower the Canadian Contact Center Industry

Posted In: Call Center Solutions, Cloud Technology, Customer Service, Inbound, Now Trending, Switch to the Cloud Author: Darrin Bird

The outlook for Canada’s general and contact center industries present an interesting picture. The country claims higher corporate profits in spite of a still-slumped economy. Meanwhile, Canadian GDP is expected to grow this year (exports have already risen) even as analysts warn the housing market poses a sizable risk. Also of note, Canada possesses a […]

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Apr 14, 2017

Why Scalability is Important for Your Call Center

Posted In: Call Center Solutions, Call Centers, Cloud Technology, cloud-based, News, Scalability Author: Kerry Sherman

Scalability tends to surface in conversations about the cloud and cloud-based technologies like TCN’s call center platform. Unfortunately, the word often serves as a signifier of “smartness” rather than a concrete term. To help you understand what scalability really means and why it matters, we explore some definitions, a bit of history, and a few […]

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call center customer service

Mar 24, 2017

How Automotive Dealerships Can Improve Customer Service and Sales with Cloud-Based Communication Tools

Posted In: Automotive, Cloud Technology, cloud-based, Customer Service Author: Hyrum Wray

TCN, a leading provider of cloud-based call center technology, enjoys a long history with the automotive industry. Through partnerships and mergers with companies like Global Connect, TCN brings 20+ years of experience in helping automotive dealerships and repair centers grow first-time and repeat sales, enhance customer service, and ensure customer loyalty. Automotive dealerships and repair […]

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Feb 27, 2017

Avaya’s Bankruptcy: Lessons in Future Proofing and Stable Scalability

Posted In: Call Center Solutions, Cloud Technology, Compliance Author: Mckay Bird

If you own a call center agency or oversee a customer service department, you may have used Avaya or followed news about the company. Avaya, a longstanding titan in the call center space with an especial focus on on-premise telephony technology, has filed for Chapter 11 protection. The company’s treasurer, John Sullivan, says the move […]

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cloud based voip

Feb 13, 2017

How the Cloud is Changing the Call Center Industry

Posted In: Call Center Solutions, Cloud Technology, Collections Author: Mckay Bird

If you recall seeing “Cloudy with a Chance of Meatballs,” the iconic film heavily featured clouds and meatballs. However, it was more generally concerned with a resonant topic: change. A rainfall of meatballs meant adjustment for the characters and the environment. Back in reality, the cloud might not pour down spaghetti and meatballs, but it […]

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