When businesses investigate technology solutions, they often start with the obvious: accounting software, customer relationship management tools and business planning applications. Often overlooked are new tools that integrate with CRMs, improve customer relationships and build their bottom line – cloud call center technology. It can improve any office, for both employees and customers. Here are […]

Cloud technology has revolutionized every aspect of modern business and contact centers are no exception. While many businesses still rely on outdated, expensive to maintain hardware dialers, their competitors are quickly gaining market share by adopting modern contact center solutions. Why is that? Because, according to a Price Waterhouse Coopers report, “59% [of customers] will […]

Call recording offers numerous benefits, many of them consumer-facing. Consumers who desire better interactions should know that call recording is a driver behind reducing hold times, increasing first call resolutions, and using data to resolve problems, faster. The benefits are a win-win situation for both consumers and businesses. Call recording directly impacts expense reports, call […]