Staying in touch with your customers is now easier than ever with Agent SMS — a new texting feature by TCN. With Agent SMS powering your contact center’s mobile channel, your agents can quickly respond to customers’ needs, confirm appointments and even alert individuals of emergencies. More messages received equals increased engagement, leads, commitment to pay, and business — the applications are endless.
- Overdue Payment Reminders
- General Notifications and Reminders
- Marketing Promotions
- Emergency Alerts
- Appointment Confirmations
Operational and Contact Center Benefits
- Business Intelligence (BI) – TCN’s BI gives you insights to campaign metrics, including SMS efforts, to help you manage performance, and optimize or compare your campaigns.
- No Send Limits – Our platform is scalable to hundreds of thousands of messages. Only pay for what you use.
- SMS Responses – Issues a call back number for each SMS message sent, allowing the recipient to be directly connected to a contact center agent via phone call.
- SMS Commands – Equipped with the standard command codes (Stop, Yes, No, Confirm) for immediate responses to upcoming appointments and subscriptions.
- Omni-Channel – Integrated with voice, texting, and email strategies.
- List Building – Scrub cell phone data to repurpose and build future SMS campaigns.
- International Capabilities – Text international phone numbers.
- Instant Callback Numbers – Can be added to the text message template, giving customers the option to respond immediately with a text or a call.