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Analysis Paralysis: Making Decisions Using Key Metrics

12:20 – 1:10 PM MST | Wednesday, January 17

Your data is only as good as your ability to understand and communicate it to the entire call center team. 

In this session, you’ll learn how the data organization within TCN directly affects the reports you need to be successful. Discover best practices in interpreting reports and general call center data — including inbound, outbound, and agent responses on the fly. Get advice on how to best use live-view dashboards, Workforce Engagement, and Voice Analytics for precise decision making.