Jan 07, 2014

Make the Switch to the Cloud | Part 1

Posted In: Buzz, Cloud Technology, News Author: TCN

Getting Your Business Running on the Cloud in One Day: Three Easy Steps Part 1 According to this article from Open Forum, moving your business to a cloud dialer system doesn’t need to take months and months. Rather, you can make the switch to the cloud in three easy steps, which you could do in […]

Read »

Nov 20, 2013

Business Phone Call Etiquette

Posted In: Buzz, Now Trending Author: TCN

It is important that calls are made in a professional manner. Here at TCN we have auto dialer systems for sale. If you buy the best auto dialer system there is still no guarantee that you will be successful over the phone. Your callers need to be trained in phone etiquette and handle themselves appropriately. […]

Read »

Sep 10, 2013

TOP 6 Predictive Dialer of 2013

Posted In: Buzz, Cloud Technology, Now Trending Author: TCN

Platform 3 – Dashboard Gives Overview of Day’s Statistics TCN has been selected 3-years running by Collection Advisor as a Top 6 Dialer Choice of 2013. Read more below to see why. Features customer IVR navigation data on Agent Gateway (screen pop). TCN offers call centers a separate manual-dial-only platform that conforms to TCPA compliance […]

Read »

Sep 09, 2013

TCN Inc. to Offer Services in the United Kingdom

Posted In: Buzz, Call Centers, News, Now Trending, Press Author: TCN

St. George, Utah—TCN, Inc. recently launched its award winning services in the UK, including Platform 3 with its complete features and real-time reporting functionality. TCN has opened a new office in the UK to provide the best product and customer service. All features and reporting from TCN, Inc. in the UK will be the same […]

Read »

Sep 05, 2013

Advantages to Outsourcing vs. The Disadvantages

Posted In: Buzz, Now Trending Author: TCN

Benefits of Outsourcing In business operations, a topic that keeps coming to the forefront is outsourcing. Figuring out which components will be outsourced versus which stay within the company can be a difficult decision and making the wrong one could be more financially damaging than anything else. When facing the question of whether to outsource […]

Read »

Aug 01, 2013

Interview with TCN’s CEO, Terrel Bird

Posted In: Buzz, Now Trending, Press Author: TCN

Terrel Bird Introduction After graduating from BYU, Terrel moved to his wife’s home town in Northern Ontario Canada. There he was hired as President of Northern Allied Steel and Propane. After a long “extended stay” in Canada Terrel moved his family to Southern Utah. He always had a love for the red rocks and the […]

Read »

Jul 15, 2013

Collections Made Easy with TCN at the #ACAConv

Posted In: Buzz, Collections, Debt, TCN Features Author: TCN

For those attending the #ACAConv 2013 ACA International Credit and Collections Conference in San Diego, this post is for you. In most cases, your first contact with a debtor is your best chance to collect on the debt. For this reason, you should have the best agents and the tools necessary to make the most […]

Read »

Jul 12, 2013

CFPB Field Hearing on Debt Collection Practices

Posted In: Buzz, Compliance, TCN Features Author: TCN

Did you miss the CFPB live hearing? Check our the replay below:   If you have questions about how TCN’s Platform 3.0 Virtual Call Center Dialer can help you stay compliant with changing laws please call, email, or click to chat today to speak with a TCN representative. Contact Us Direct: 866.745.1900 Email: sales@tcnp3.com

Read »

May 14, 2013

TCN Live Chat Offers Customer Support in 5 Languages

Posted In: Buzz, Customer Service, News, Press, TCN Features Author: TCN

St. George, Utah—TCN, a leader for award winning customer support through its virtual call center solution suite, Platform 3, has added live chat to its services. TCN released a live chat system on its website that offers clients instant communication with support staff in five languages with a response time of 60 seconds or less. […]

Read »

May 08, 2013

TCN Inc. to Showcase Award Winning Platform 3.0 at ICMI ACCE Call Center Conference

Posted In: Buzz, News, Press, Trade Shows Author: TCN

St. George, Utah—TCN, Inc. will be showcasing its Platform 3.0 at the Washington State Convention Center in Seattle, Washington, May 13-16 at the ICMI ACCE Call Center Conference. Platform 3.0 (P3) offers clients the ability to maximize available resources and ROI, without a massive capital outlay or new staff. The P3 capability performs actions such […]

Read »