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What is Cloud-Based VoIP?

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Author: TCN

Cloud-Based VoIP. What exactly is it and how does it work? This may quite possibly be a question going through your mind and the explanation is simpler than you may think. VoIP is an abbreviation for Voice over Internet Protocol that falls into the category of the ability to utilize software and hardware to access the internet in order to make telephone calls. These telephone calls send voice data by using “IP” rather than the traditional circuits “PSTN.” PSTN stands for Public Switched Telephone Network but also may be referred to as POTS (Plain Old Telephone Service). Before the internet could be utilized to verbally communicate, specific circuits or channels were used for the duration of your phone call. Analog voice data was carried through copper wiring over the dedicated circuits to communicate through the telephone, whereas on the internet, there is none of that! To break it down for those who are not technically perceptive, traditionally businesses have applications and deploy systems by installing different hardware onto the computers located within the office. Now the new option available is cloud computing which may also be known as “software as a service” or “hosted.”

Cloud VoIP systems, as well as various cloud applications, are now located in secured data centers that are easily managed and configured by vendors. There are a few variations of cloud connections available in which businesses can connect through the internet or through private connections. When companies do not have cloud phone systems they are responsible for providing maintenance and support not only to customers but also throughout the company as well as, applications/services, overall infrastructure and finding a carrier service to handle their daily operations. When connected with the cloud, all of the responsibilities just listed are taken care of by IT specialists as well as the cloud vendor so your business can focus on other important areas.

There are many great benefits of using VoIP but the greatest of all is that no surcharges accrue during phone conversations over the internet if the users are paying for their internet service. Very similar to the way that people are able to exchange emails back and forth without any additional cost. NetMeeting and CoolTalk are a couple internet telephony applications that are quite popular amongst web browsers but there are other products that are available as well that are considered “stand-alone” products rather than coming in part of a packaged deal. VoIP is also known as Voice over the internet, internet telephony, or IP telephony.

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.