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TCN Celebrates 10 Years of Business

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Author: TCN

June 3, 2009 St. George, UT – TCN Inc. is pleased to announce this month its commemoration of 10 successful years of business.

In this era of Skype and IP phones, it is difficult to remember ten years back when analog voice technology dominated and digital voice was only fantasy. TCN founder and CEO, Terrel Bird, remembers that time well however; he staked his fortune and his professional reputation on the plodding horse called Voice over Internet Protocol (VoIP). 10 years later, with the ever-growing success of TCN, it is apparent he picked the right horse.

After beginning research and development into VoIP in 1999, Terrel paired this new VoIP technology in 2000 with an ASP-modeled, interactive voice messaging (IVM) product: a brand new animal. In April 2001, TCN began marketing this web-based novelty to newspapers and casinos across the country. Since then, through the inevitable ups and downs of creating and refining avant-garde technology, TCN has continued its role as pioneer in many industries and in many different ways:

January 2002 – TCN is the first IVM company to utilize text-to-speech (TTS)

November 2002 – TCN begins breaking the icebergs of skepticism in the Credit and Collections Industry, now one of the most fervent believers in IVM technology

November 2002 – Work begins on a web-services API version IVM

2003-2004 – API Integrations with several of the world’s largest software companies in various verticals

October 2005 – The first international office opens in Toronto, Canada

January 2007 – The first European office opens in Italy, followed closely by the second in the United Kingdom

January 2007 – TCN’s anticipated Platform 3.0 is released to widespread acclaim

December 2008 – TCN’s Agent Gateway and groundbreaking web-based Predictive Dialer released

On the heels of the fantastic reception P3, Agent Gateway and the web-based Predictive Dialer have received in key verticals, TCN looks forward to another decade of innovation and successful business, maintaining always the maxim that has brought the company so far: client-centric development.

For more information, for a demonstration and for a free, no-obligation trial, please call 866.745.1900 or visit https://au.tcn.com/.

About the Author: TCN


TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.