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Debt Collections Webinar – Understanding The Consumer Financial Protection Bureau’s Notice of Proposed Rulemaking

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Author: TCN

WHAT:

The Consumer Financial Protection Bureau’s (CFPB) recent Notice of Proposed Rulemaking (NPRM) for debt collection is comprised of over 500+ pages explaining the proposed changes to the Fair Debt Collection Practices Act (FDCPA). The free, 90-minute webinar will offer deep insights into the locating/communicating section of the NPRM to identify the risks, requirements and opportunities buried within the regulation changes.

The webinar, “Locating & Communicating: A Deeper Dive into the CFPB’s NPRM,” will be hosted by insideARM and sponsored by TCN, Inc. – a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide. The live, online event will provide debt collectors with tips and best practices for understanding and complying with the CFPB’s recent NPRM.

In particular, the webinar will address:

  • What the rule says in practical terms
  • What changes to business practices are likely necessary
  • What stresses are likely to be placed on business
  • What risks there might be to business within the locating/communicating section
  • What open questions remain that the text of the rule doesn’t answer

WHEN & WHERE:

Webinar: Locating & Communicating: A Deeper Dive into the CFPB’s NPRM

Date: Friday, Sept. 27, 2019, 2:00 – 3:30 p.m., ET

For more information and to register: https://zoom.us/webinar/register/WN_MlHfTqiNRy-UJjHbm0hErw

WHO:

  • Boyd Gentry, Partner at the Law Office of Boyd W. Gentry, LLC
  • W. Judd Peak, Chief Compliance Officer and General Counsel at Frost-Arnett Company
  • David Weimer, Chief Compliance Officer and Vice President at Kramer & Frank, P.C.

About TCN

TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center software technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit tcn.com or follow on Twitter @tcn.

About the Author: TCN


TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.