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When you think of customer service, past experiences with call center agents come to mind….

Why would anyone procrastinate improved results?  Call center software has evolved to the point of…

Every decade or so, there is a natural shift in technology and computing. It’s at…

At the start of the new year, everyone looks forward to a fresh start and…

Debt collection agencies have a lot on their plates. From worries concerning increasing collection rates…

“Press 1 to access payment information payment information, or press 2 to speak to one…

Harmony — everyone likes a good harmony, right? Whether in a song or the workplace,…

For me, this is a topic that plagues so many partner vendors today — locked-in…

Picture this: You work hard to keep your contact center up-to-date with the latest compliance…

Speech recognition technology has come a long way. Gone are the dark ages of call…

When it comes to your outbound call center, you need the best tools and services…

As part of its continued commitment to our customers and transition to the new ‘Operator…