May 08, 2019

TCN Announces Integration Partnership with Envision, Enhancing Its Cloud Contact Center Platform with Workforce Optimization

Posted In: News, Press, WFO Author: TCN

SEATTLE & ST. GEORGE, Utah, May 8, 2019 — TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced its integration partnership with Envision, a leading technology provider that specializes in the contact center workforce optimization market. Through this partnership, TCN will integrate its […]

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Apr 30, 2019

TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform

Posted In: Compliance, Natural Language Compliance, News, Press Author: TCN

St. George, Utah, April 30, 2019 — TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance, a new addition to TCN’s existing, robust Compliance Suite. TCN’s new intuitive natural language tool enables contact centers and compliance officers […]

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Jan 23, 2019

TCN Joins Consumer Relations Consortium’s Innovation Council to Advance New Solutions for the Collections Industry

Posted In: News, Partners, Press Author: TCN

St. George, Utah – January 23, 2019 – TCN, the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today its membership in the Consumer Relations Consortium’s (CRC) Innovation Council (an initiative of insideARM and the iA Institute). As a member of the council, TCN, along with a select […]

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Jul 17, 2018

TCN, Inc.’s Co-Founder and Chief Technology Officer, Jesse Bird, To Co-Present At Google Cloud Next ’18

Posted In: Jesse Bird, News, Press Author: TCN

WHAT: Google Cloud Next ’18 is an annual conference attracting hundreds of customers, partners, developers, influencers and the cloud community across the globe. The Next ’18 conference will teach and inspire consumers on all aspects of the Google Cloud Portfolio (GCP), including: infrastructure & operations, application development, machine learning & artificial intelligence, security, mobility & […]

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Jun 26, 2018

TCN Announces ClearTouch, its New Subsidiary in India, Steadily Expanding its Global Operations

Posted In: News, Press, SaaS Author: TCN

St. George, Utah, – June 26, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its expansion into India with the opening of its new subsidiary, ClearTouch. Powered by TCN’s technology, ClearTouch aims to disrupt India’s contact center industry by empowering businesses […]

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Mar 19, 2018

How Automatic Call Distribution Increases Call Center and Agent Efficiency

Posted In: Agent Efficiency, Auto Dialing, Blog Author: TCN

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations would be outpacing their competition – it’s an industry known for setting goals and achieving them. Heightened efficiency in a world of metrics and analytics, however, is not about sheer effort. The real trick is in finding the levers that […]

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Feb 22, 2018

Nine Ways the GDPR Could Affect Call Centers Globally

Posted In: Call Center Solutions, GDPR Author: Mckay Bird

Despite a mix of regional political uncertainties, the EU’s GDPR is on track for a May 2018 implementation. Its pending arrival is already causing anxiety, particularly with call centers that regularly process consumer data. This article takes a closer look at their concern by examining nine ways the GDPR could affect operations this year. 1. […]

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Feb 15, 2018

TCN Call Center Webinar: TCPA Developments and What to Expect for 2018

Posted In: News Author: TCN

WHAT: The legal and regulatory landscape governing call center compliance has undergone significant changes in the past few years with several key challenges arising under the Telephone Consumer Protection Act (TCPA). TCN, Inc., a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a live webinar, […]

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