Room 303 TCN

Sep 29, 2020

TCN Launches Room 303 Software Update for its Comprehensive Cloud-Based Call Center Platform

Posted In: Press Author: Nathan Campbell

St. George, Utah – Sept 29, 2020 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates its platform update with Room 303. This new platform feature allows for easy and seamless agent-to-agent and agent-to-manager communication. Room 303 is built directly into TCN’s software, making […]

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Call Center Solutions, Cloud-based software

Sep 25, 2020

The Next Step to Improved Efficiency with TCN and Zendesk

Posted In: Cloud Call Center Software Author: Hannah Gardine

When it comes to increased productivity and profitability, every organization tries to pin down a service or integration that delivers excellent results. If inefficient and disjointed systems bog down your employees, they cannot perform at an optimal level. With TCN and Zendesk, improved employee productivity and lower IT costs are at your fingertips. Zendesk’s interface […]

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speech analytics, call center

Sep 25, 2020

Just Released: New Version of TCN’s Speech Analytics That Greatly Improves Call Center Effectiveness

Posted In: Speech Analytics Author: Mckay Bird

Since March, as part of our continued commitment to our customers, TCN has announced additional improvements and features that have helped hundreds of call centers manage the work from home (WFH) model as well as improving overall call center efficiency. Did you see? TCN released its new internal chat application called Room 303. Managing the […]

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Call Center, Agent Gateway, Compliance, COVID-19

Sep 22, 2020

How Your Call Center Can Benefit from TCN Agent Gateway

Posted In: Agent Efficiency Author: Marie Christenson

Wouldn’t it be nice if your call center agents had one place to turn to when handling a call with a customer? One place to get the assistance and information they need to resolve customer inquiries? For a call center agent, a workday is filled with numerous tasks that can be hard to keep track […]

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interactive voice response IVR

Sep 18, 2020

What Your IVR Software System Says About Your Organization

Posted In: IVR Author: Marie Christenson

Implementing an Interactive Voice Response system into your contact center can bring many benefits. How you choose to customize your IVR can say a lot about your organization. Your IVR system is the first thing customers interact with when contacting your business, which is why it is important to have an elite setup that starts […]

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debt management and collections system, debt collection software

Sep 14, 2020

4 Ways TCN’s Software Helps With Debt Management and Collections

Posted In: Collections Author: Nathan Campbell

Collection agencies are continually searching for the best ways to maximize bill collection effectiveness and increase agent morale. TCN’s cloud-based debt collection software increases revenue and can drastically boost recovery rates with an intelligent, predictive dialer system. Agent productivity can then significantly rise while eliminating downtime, wasted time on manual and in-between calls that allow […]

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call center software

Sep 11, 2020

How to Exceed Customer Expectations with Cloud-Based Call Center Software

Posted In: Cloud Call Center Software Author: Hannah Gardine

Expectations are a part of life. Everyone has them, and everyone in the business world does their best to meet the expectations of consumers. As a call center manager, exceeding customer expectations is the ultimate goal. Customer expectations have changed dramatically as a result of the COVID-19 pandemic. As customers are staying home more often, […]

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virtual call center, work from home

Sep 08, 2020

Virtual Call Center: The New Leading Edge Advancement

Posted In: Cloud Call Center Software Author: Marie Christenson

Being connected with others is important now, more than ever. From emails and phones to texts and video chat, technology has made it possible to connect with people anywhere and anytime. Contact centers are not excluded from the technology trend. Having a virtual call center makes it possible to perform everyday operations from everywhere. Agents […]

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