Meet Our Founders
Get to know the people leading the call center software revolution.
TCN’s team has decades of software and customer management expertise with an unparalleled commitment to the overall customer experience.
A successful serial entrepreneur, Terrel L. Bird, CEO, and co-founder of TCN, has been at the forefront of Voice Over Internet Protocol (VoIP) and call center technology for 15 years.
Before co-founding TCN in 1999, Terrel served as president of Northern Allied Steel and Propane for 16 years in Ontario, Canada. Seeking the opportunity for his young children to grow up in the States, Terrel began researching emerging technologies for a new business venture and recognized an opportunity in VoIP and call center technology. He created TCN with a mission of implementing groundbreaking changes, following his vision of how the technology would evolve over time. Shortly after launching TCN in St. George, Utah, he made the area his home.
Under Terrel’s leadership, TCN has grown steadily and is now recognized as a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Combining a deep understanding of call center users’ needs with a highly affordable delivery model, TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspapers, collection, education, healthcare, automotive, political, customer service, and marketing.
Terrel and his team credit the lasting success of TCN to the planning efforts at the inception of the company. TCN has successfully and consistently provided the most cutting-edge call center solutions that help its customers operate efficiently and cost-effectively by taking a consultative approach to serving customers.
Along with spending time with his wife and 10 children, Terrel has long been a fan of the great outdoors, competing in 100- to 200-mile races. He received a B.S. in accounting from Brigham Young University.
Jesse Bird, CTO and co-founder of TCN, has been passionate about emerging technologies from an early age. He has used that passion as a springboard for his career and has strived to keep TCN at the forefront of Voice Over Internet Protocol (VoIP) and call center technology for the past 15 years.
Since co-founding TCN in 1999, Jesse has been pivotal in guiding the technology team through three major iterations in their product line, including his work spearheading the launch of TCN’s new Platform 3.0. Jesse’s extensive knowledge has impacted the entire technology stack, from physical hardware and network designs to virtualized computing environments to database design and all VoIP technology types. His consultative approach to client interactions has been essential to growing the TCN brand and making it the industry leader today. Jesse has played a critical role in keeping TCN’s call center technology at the forefront of the industry and helped create its open, tight-knight corporate culture.
TCN is recognized as a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Combining a deep understanding of call center users’ needs with a highly affordable delivery model, TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
Meet Our Management Team
Darrin is the Executive Vice President at TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Within this role, Darrin is responsible for overseeing all business operations, establishing best practices across sales and account management teams, and driving execution. With more than 20 years of experience in the IT and software industry, Darrin has a proven track record of building and mentoring high performing teams, increasing capital, creating strategic plans, and implementing organizational structure.
Before joining TCN, Darrin served as the Chief Operating Officer of Global Connect, another leading cloud-based dialing, and communication service provider. In this role, Darrin played an instrumental part in overseeing all facets of the organization and overarching business performance levels, including introducing several new divisions. Under Darrin’s leadership, Global Connect has grown steadily and developed platforms that have attracted major companies, including Blackboard Inc., that acquired Global Connect’s K-12 student messaging notification system. As part of TCN’s merger with Global Connect in December 2015, Darrin has leveraged his operations background to help further TCN’s presence and expertise within the contact center community.
Before Global Connect, Darrin worked at various companies, including Swift Transportation, a multi-billion-dollar transportation company as a Senior Financial Operations Analyst and PricewaterhouseCoopers as a Senior Associate.
Darrin began his career as a Certified Public Accountant (CPA) through the California Board of Accountancy. He received his bachelor’s degree in accounting and finance from Brigham Young University. A family man that enjoys spending time with loved ones and participating in outdoor recreation, Darrin is also very involved in philanthropic activities such as working to mentor youth in his community.
Kerry Sherman is the Executive Vice President of Business Development at TCN. His expertise lies in international business development, sales, sales management, and solutions consulting. Kerry specializes in developing sales channels, new verticals, and implementing processes. Kerry has worn many hats in his career, including analyst, manager, and project leader.
Kerry’s career began in 1997, working for Fidelity Investments in the Financial Planning and Sales department. In 2000, Kerry began working in Sales at TCN as Vice President and has played a major role in the company’s success as a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies.
Kerry graduated from Brigham Young University with a B.A. in History.
In this role, McKay is responsible for the planning, development and execution of TCN’s global marketing, advertising and public relations initiatives to increase market visibility and drive sales growth. With more than a decade of marketing experience, McKay has acquired an astute skill set for creating and deploying advanced multi-channel marketing campaigns to attract and engage with potential customers, convert leads and increase customer retention.
Under his executive leadership, McKay oversaw the branding and rebranding of TCN’s website and subsequent digital marketing collateral, spearheaded strategic partnerships and devised numerous go-to-market plans for TCN’s breakthrough contact center technology solutions. His innovative marketing programs has led TCN to achieve 20% sales growth year over year and has played a significant role in boosting TCN’s market penetration in a variety of industry verticals including newspaper, collections, education, healthcare, automotive, political, customer service, marketing and more.
Throughout his tenure, McKay has played an integral role in establishing and developing what has now turned into a global technology company. From outbound to inbound and blended calls, TCN has rapidly evolved its technology to include advanced features, such as interactive voice response systems, automated voice messaging systems and predictive dialers. Powered by McKay’s proactive, digital marketing and advertising approach, TCN’s global footprint now spans across the U.S., Canada, Australia, New Zealand, India and Europe.
Prior to becoming the CMO, McKay previously served as the marketing manager for TCN where he quickly rose through the ranks by spearheading SEO optimization, marketing communications, inbound/outbound product marketing, advertising and public relations efforts to drive website traffic, sales adoption and retention rates.
McKay was awarded “Sales & Marketer of the Year” by The Utah Business Journal in 2017. He currently resides in St. George, Utah with his wife and enjoys hiking, camping and traveling in his free time.