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We are TCN: Your Call Center Software Solution in the Cloud

So that’s who we are. And what do we do? We innovate to provide award-winning solutions and customer service to contact centers, collection agencies, Fortune 500 companies – you name it – through our cutting-edge technology. We provide multi-channel and customizable inbound, outbound and IVR solutions. No matter your company’s size, location, or application, TCN can scale and flex to meet your business needs. Give us a call.

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Creating Happy and Effective Agent Connections: Discover the unlimited benefits of a cloud-based solution.

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Featured Blog:

  • 5 Metrics Your Call Center Needs Now As a call center, there are many details that go into accomplishing strategic success. The metrics that measure the success of your agents, campaigns, and customer service should especially be on your radar. With so much data constantly being collected, it can be difficult to figure out which areas prove to be most insightful and helpful for your call center. Take a look at a narrowed down list of metrics that can help your organization go above and beyond reaching its goals. Average Handle Time (AHT) The Average Handle Time metric tracks how long agents take to finish helping someone… Continue Reading »

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